Overview

We want you to love your loungewear. If something isn’t quite right, we’re here to help. Please review our return policy below.

Return Window

You have 28 days from the date your order is placed to return your goods to us.

Please note: Due to hygiene reasons, underwear is not eligible for return.

Return Process

  1. Visit our returns portal and enter your order number (found in your order confirmation email).
  2. Select the item(s) you wish to return for a refund or exchange, and tell us the reason.
  3. Choose your preferred return method.

Exchange Options

Same Item, Different Size

Select the size you wish to receive instead and confirm your selection.

Different Item

This will take you to our website to browse exchange items. Select your new item and finalize the return.

Return Preferences

Refund to Original Payment Method

  • Repackage your items and take to your local Post Office.
  • Use the QR code or printed label provided in your returns confirmation email.
  • Refund processed once received at our warehouse.

Exchange

  • Two options available:

Instant Exchange

  • New order processed immediately upon return registration.
  • You don’t need to wait for your return to arrive.
  • Order confirmation with tracking sent within 24 hours.
  • Card details required at registration (holding charge applied).
  • Return must be sent within 14 days, otherwise card will be charged.

Standard Exchange

  • New order processed after we receive and process your return.
  • No card details or holding fee required.
  • Order confirmation with tracking sent once processed.

Please note: Exchange requests are subject to stock availability. If your chosen item is unavailable, we will issue a refund instead.

Faulty Items

  1. In the returns portal, select the faulty item(s).
  2. Provide additional comments and upload up to 3 photos of the fault.
  3. Choose refund or exchange.
  4. Our Customer Service team will review and contact you if needed.
  5. You may be asked to return the item, or told you can keep it.

Returning a Gift

  • Select “Start a Gift Return” to exchange without notifying the gifter.
  • If new item is of less value, difference refunded.
  • If greater value, pay the difference in the portal.

Return Conditions

  • Items must be unworn with all labels attached.
  • Avoid contact with makeup or creams when trying on.
  • Bottoms must be tried on over your own underwear.
  • Returns that do not meet these conditions may be refused.

Return Shipping

Return shipping costs are the responsibility of the customer.

Cancelling an Order

Once your order is confirmed, it cannot be cancelled or amended as our warehouse team begins preparing it immediately.

Please ensure you are 100% happy with your order before completing your purchase. Check all sizing and address details carefully. You can always return incorrect goods and place a new order.

Processing Times

  • Please allow up to 7 working days for your return to reach us.
  • Once received, allow 2 working days for processing (up to 5 working days during busier periods).