This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe. We hope the following sections will answer any questions you have, but if not, please do get in touch with us at [email protected].

It’s likely that we’ll need to update this Privacy Policy from time to time. We will notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

How We Collect and Use Your Personal Data

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent. For example, when you sign up to our newsletters and provide your email address, you are consenting to receive marketing from Twilightza via email.

Legitimate Interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalised offers. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.

Contractual Obligations

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our third-party warehouse and courier delivering your order.

When Do We Collect Your Data?

  • When you visit our website and use your account to buy products.
  • When you make an online purchase and check out as a guest.
  • When you create an account with us.
  • When you engage with us on social media.
  • When you contact us by any means with queries, complaints, etc.
  • When you enter any of our competitions on our website or through social media.
  • When you choose to complete any surveys we send you.
  • When you comment on or review our products and services.

How Do We Use Your Data?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you promotions and products that are most likely to interest you via email.

Here’s how we’ll use your personal data:

  • To process any orders that you make by using our website.
  • To respond to your queries, refund requests and complaints.
  • To protect our business and your account from fraud and other illegal activities.
  • To keep you informed by email about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.
  • To send you communications required by law or which are necessary to inform you about our changes to the services we provide you.
  • To administer any of our competitions which you enter.
  • To comply with our contractual or legal obligations to share data with law enforcement.
  • To process your online orders (for example with our third-party warehouse or delivery couriers).

How Do We Protect Your Data?

We know how much data security matters to all our customers. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.

  • We secure access to all transactional areas of our websites using HTTPS technology.
  • Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
  • We regularly monitor our system for possible vulnerabilities and attacks.

Will We Ever Share Your Data?

We will share your personal data with the following trusted third parties:

  • Third-party warehouse
  • Delivery couriers

We provide only the information they need to perform their specific services. They may only use your data for the exact purposes we specify in our contract with them.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so.

Your Rights Over Your Personal Data

You have the right to request:

  • Access to the personal data we hold about you.
  • Correction of your personal data when incorrect, out of date or incomplete.
  • Deletion of your personal data when you withdraw consent, or object and we have no legitimate overriding interest.
  • That we stop using your personal data for direct marketing via email. You can opt out by clicking unsubscribe at the bottom of any of our newsletters.
  • That we stop any consent-based processing of your personal data after you withdraw that consent.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels.

Cookies

Like most websites, this website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.